I brought in a vintage watch of great sentimental value that had stopped working, and they did a wonderful job fixing and thoroughly cleaning it. It looks and runs great now, and even the clasp which was loose has been tightened. I have never had it serviced before, so I thought it was a little expensive, but maybe it is pretty average for all that was done. If it works great for 4-5 years like they say it should, it was worth every penny! Tip: they are really busy, so don’t wait for them to call you about your estimate, etc. Call them! The whole process took longer than I thought it would–about 3 weeks.