Manhattan Time Service – Watch Repair

2 WEST 46TH STREET #400, NEW YORK NY, 10036

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Manhattan Time Service Inc. Terms of Use

These terms of use (“Terms of Use”) constitute a binding agreement between this website, and you.  This website, requires consideration for and as a condition of allowing you access.

Duly note: reading and accepting the Terms of Use and reading and accepting the provisions of the Privacy Statement of are required considerations for this website granting you the privilege to visit, surf, read or interact with it.  All persons, groups and entities are denied access to this website, unless they read and accept our terms of use and our privacy statement.

By visiting, viewing, reading or otherwise interacting with this website, or with any banner, pop-up, survey, contact form or advertising that appears on this website, you are agreeing to ALL of the provisions of this Terms of Use and the Privacy Statement of the website.

Under Age Visitors Are Denied Access To This Website

Duly note: ALL persons under the age of 18 are DENIED access to this website. If you are under the age of 18, it is unlawful for you to visit, read or interact with this website or its contents in any manner. specifically denies access to any individual that is covered by (COPA) The Child Online Privacy Act of 1998.

Usage By Children Under 13 cannot prohibit minors from visiting this Site. must rely on parents, guardians and those responsible for supervising children under 13 to decide which materials are appropriate for such children to view and/or purchase. requires that all purchases be made either (i) by individuals 13 years of age or older, or (ii) by minors under 13 through a authorized affiliated program which permits parents and other guardians to both pay for the purchases of minors, and give verifiable permission for such minors to purchase items on our site and for the collection by us of certain information in accordance with the terms of our privacy policy.  EACH TIME YOU PURCHASE A PRODUCT AT WWW.WATCHREPAIRNY.COM, YOU ARE REPRESENTING TO WWW.WATCHREPAIRNY.COM  THAT YOU ARE EITHER (I) AN INDIVIDUAL 13 YEARS OF AGE OR OLDER, OR (II) A MINOR UNDER 13 WHO IS PURCHASING THROUGH A WWW.WATCHREPAIRNY.COM AUTHORIZED AFFILIATED PROGRAM WHICH PERMITS PARENTS AND OTHER GUARDIANS TO BOTH PAY FOR THE PURCHASES OF MINORS, AND GIVE VERIFIABLE PERMISSION FOR SUCH MINORS TO PURCHASE ITEMS ON OUR SITE AND FOR THE COLLECTION BY US OF CERTAIN INFORMATION IN ACCORDANCE WITH THE TERMS OF OUR PRIVACY POLICY

Right To Deny Access To Any Person

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Changes in Terms of Use and Privacy Statement

Be advised: the Terms of Use agreement and Privacy Statement may change from time to time. Visitors have an affirmative duty, as part of the consideration for permission to view this website, to keep themselves abreast of said changes.

Parties to the Terms of Use Agreement

Readers, surfers, viewers, visitors, users, subscribers, members, affiliates, or customers, collectively referred to herein as “Visitors,” are parties to this agreement.  The website and its owners and/or operators are parties to this agreement, herein referred to as “Website.”

Use of Information From This Website

Unless you have entered into an express written contract with this website to the contrary, readers, surfers, viewers, visitors, users, subscribers, members, affiliates, or customers have no right to use this information in a commercial or public setting; they have no right to broadcast it, copy it, save it, print it, sell it, or publish any portions of the content of this website.

By viewing the contents of this website you agree this condition of viewing and you acknowledge that any unauthorized use is unlawful and may subject you to civil or criminal penalties.  Again, no visitor has any right(s) whatsoever to use the content of, or portions thereof, including its databases, invisible pages, linked pages, underlying code, or other intellectual property this website may contain, for any reason for any use whatsoever.  That means nothing! By violating this binding agreement, Visitor agrees to liquidated damages in the amount of U.S. $500,000.00 in addition to costs, legal fees and actual damages for breach of this provision.  Visitor warrants that he or she understands that accepting this provision is a condition of viewing and that said viewing constitutes acceptance.

What This Website Strictly Prohibits

Referencing this website, framing, co-branding and hyperlinking to this website is strictly prohibited.

Unless expressly authorized by website, no one may hyperlink this site, or portions thereof to theirs for any reason.  That includes, but is not limited to, any and all copyrighted material, scripts, logos, trademarks, pictures, banners, pop-ups and headers.  Furthermore, you are not allowed to reference the website address (commonly known as the URL) of this website in any commercial or non-commercial media without the website’s express written permission.  Under no circumstances or situations are you allowed to ‘frame’ this website.  You explicitly agree to cooperate with the Website and immediately terminate and/or de-activate any such activities and be liable for all damages.  You hereby agree to liquidated damages of US $1,500,000.00 plus costs, legal fees and actual damages for violating this provision.

Ownership of Website Content

The website and all of its contents (published materials and articles) are solely owned and/or licensed by the website.  Material contained on the website must be presumed to be copyrighted and proprietary and subject to copyright and trademark laws.  Visitors have no rights whatsoever in the site content articles, scripts, forms, pictures, logos and trademarks.  Use of website content for any reason is unlawful unless it is done with express written permission of the website.

Right To Use Website Content

This website and its contents, which includes but is not limited to, articles, text, graphics, logos, video, illustrations, photographs and sound bytes, and other material (all such content collectively referred to as “Content”) are protected under United States and international copyright laws and are the property of  All rights reserved.  All logos, page headers, page footers, custom graphics, banners and button icons displayed on this website are service marks, trademarks, and/or trade dress (collectively, “Marks”) of

Except as explicitly permitted herein, transmitting, displaying, copying, distributing, modifying, selling or participating in the sale of, or otherwise exploiting or using any content or any marks in any form or by any means without the express written permission of is prohibited and may violate the copyright or trademark laws of the United States.

How You May Use Our Website Content

This website and its contents are intended solely for personal, noncommercial use by the users of our website.  You may download or copy the Contents displayed on the Site for the sole purpose of using this website as a personal resource, provided that you maintain any and all notices contained in the content, such as all copyright notices, trademark legends or other proprietary rights and/or notices.  Absolutely no rights, titles or interests in any downloaded material is transferred to you as a result of any such downloading or copying.

Links To Other Websites by  

From time to time this website may contain links to other websites not operated or owned by this website. does not operate or control any information, products or services on said linked websites, and neither endorses or approves any products or information offered at said linked websites.  You acknowledge and agree that your access or use of any these linked websites is at your own risk.


All trademarks, service marks, logos and designs used on this Web Site, whether registered or unregistered, are owned by Manhattan Time Service Inc.

Trademarks appearing on may only be used with the permission of or the respective trademark owners.


As a condition of viewing and interacting with this website, ALL Visitors agree, that any communication between Visitor and Website *(including but not limited to filling out any contact form, signing Guestbook, sending an e-mail, cookies, submitting articles and notes and opinions) is deemed a submission.  All said submissions, including portions thereof, graphics contained thereon, or any of the content of the submission, shall become the exclusive property of the Website and may be used, without further permission, for commercial use without additional consideration of any kind.  Visitor agrees to only communicate that information to the Website, which it wishes to forever allow the Website to use in any manner as it sees fit. “Submissions” is also a provision of the Privacy Statement.

Non Responsibility Clause

The website assumes absolutely no responsibility for damage to computers, servers, software or networks of the visitor or any person the visitor subsequently communicates with from corrupting code, viruses, worms, Trojans, malicious scripts or data that is inadvertently passed to the visitor’s computer.  Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his or her own risk.

Duly note: visitors download information from this website at their own risk.  This website makes no warranty that downloads are free of malicious or corruptive computer codes, including, but not limited to, viruses and worms.

Digital Millennium Copyright Act


The Digital Millennium Copyright Act of 1998, found at 17 U.S.C. § 512 (“DMCA”), provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet. Under the DMCA, the bona fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright, but may also contact the designated agent of an Internet service provider to report alleged infringements of their protected works, when such alleged infringements appear on pages contained within the system of the Internet service provider (“ISP”).The owner of this website and the ISP are committed to complying with international trade law, international trade practices, all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them, may submit a Counter notice to the website owner and/or the ISP. 

Limitation of Liability

By viewing, using, reading, downloading, clicking on a link, filling out a form or interacting in any manner with this website, including but not limited to use of banners, advertising, or pop-ups, downloads, and as a condition of the website to allow his or her lawful viewing.  Each and every visitor of forever waives any and all rights to claims of damage of any and all description based on any causal factor resulting in any possible harm, no matter how heinous or extensive, whether physical or emotional, foreseeable or unforeseeable, whether personal or business in nature.  If you disagree with this website’s limitation of liability, you are hereby immediately denied any and all access to forthright.


Visitor agrees that in the event he or she causes damage, in which the Website is required to pay for, the Visitor, as a condition of viewing and/or interacting with the Website, promises to reimburse the Website for all associated costs and fees.

Right To Waive Notice

Be advised: no additional notice(s) of any kind for any reason is due Visitor.  The Visitor expressly warrants an understanding that the right to notice is waived as a condition for permission to view or interact with the website.  If you disagree with this notice you are hereby denied access to

In The Event of Disputes or Claims

As part of the consideration that the Website requires for viewing, using or interacting with this website, Visitor agrees to use binding arbitration for any claim, dispute, or controversy (“CLAIM”) of any kind (whether in tort, contract, or otherwise) arising out of or relating to this purchase, this product, including solicitation issues, privacy issues, and terms of use issues.

Arbitration shall be conducted pursuant to the rules of the American Arbitration Association which are in effect on the date a dispute is submitted to the American Arbitration Association. Information about the American Arbitration Association, its rules, and its forms are available at  In the event of any hearing(s), said hearing(s) will take place in the city or county of the Seller.

In no case shall the viewer, visitor, member, subscriber or customer have the right to go to court or have a jury trial.  Viewer, visitor, member, subscriber or customer will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator’s decision will be final and binding with limited rights of appeal.

The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.

Jurisdiction and Venue

If any matter concerning any website purchases (items, products or services purchased via the Internet through shall be brought before a court of law, pre or post arbitration, Viewer, visitor, member, subscriber or customer agrees to this stipulation; the sole and proper jurisdiction to be the state and city declared in the contact information of the web owner unless expressly otherwise specified herein by the website. In the event that litigation is in a federal court, the proper court shall be the closest federal court to the Seller’s address.

Applicable Law

Viewer, visitor, member, subscriber or customer agrees that the applicable law to be applied shall, in all cases, be that of the state of the Seller.

Shipping Policy

Domestic Shipping Policy

We offer free domestic shipping on all products purchased from

Note: We cannot ship to PO Boxes nor APO/FPO. There is a $20 surcharge for items shipped to Puerto Rico,   Hawaii and Alaska.

All products ordered from will be carefully inspected and video recorded before shipment. Once shipped a tracking number will be issued and emailed to the address the order was placed from.

Please have someone available at your shipping address to sign for the package.

If using PayPal as a form of payment, we will only ship to the PayPal verified address.

International Customers

We offer worldwide shipping, charges will be based on your location, value of the item and the method you choose to have item shipped by. We reserve the right to cancel order in some rare cases when we are not able to verify your information. does not assess duty for an international order and International orders are subject to applicable customs, and import duties and taxes, which are the sole responsibility of the customer. Please contact your local customs office for details.

Return Policy


New and pre-owned watches purchased from us may be returned within 30 days from the initial purchase, provided that you notify us of your intention to do so within 2 days after the item was successfully delivered. The item must be returned in the same condition as received, including the original packaging, boxes, books, cards, hand tags, protective film intact, unworn, un-sized and un-used. The merchandise must be shipped fully insured for the full purchase price & with signature confirmation. We will not be responsible for lost packages during shipping process. Upon receipt of the returned item the package will be opened under video recording and restocked. A 18% restocking fee will be deducted from purchase price at which point the refund will be processed.

Watch Bands and Straps:

Watch bands may be returned only if unused with original tags attaches and not tempered with in any way. A 20% restocking fee will be deducted from purchase price at which point the refund will be processed.

Online Repair Form Terms of use [Applicable to watch repair ONLY]

We will ONLY accept watches sent to us with the online repair form displayed on the front page of our website completely filled out, any watch sent to us without the completion of the online repair form will be refused and shipped back to the customer at owner’s expense. Only one watch may be sent per box. Customer must agree to the Terms and Conditions before submitting the form. If your watch is not listed in the [Select Brand] call us first for further instructions. We are not liable for damages/defects to the watch during the shipment process. For customers and our protection every watch sent to us is video documented upon receiving and before shipment of the watch. Note we DO NOT repair replica watches, the customer is responsible for shipping and handling charges.

Customer Shipment and Procedures [Applicable to watch repair ONLY]

Customers: It has been through painful experience that watches can often get damaged in the shipping process, that’s why we prepared this short “how to ship safely and securely” guide

– Please do not send us the original box your watch came with.

– Pack your watch securely in padded wrapping materials.

– Remember to insure the watch for its full replacement value.

– Please hold on to the tracking number.

  Note. We do not recommend any particular carrier for shipping the watch to us, use the carrier of your choice and at your own risk.

  Insuring your watch. Please insure and include the value of the watch in the online repair form Comments area. It is customers responsibility to defend this amount with a formal appraisal by a third party (respected jewler) or with a receipt for the watch when purchased new. You are responsible for any damages that may occur to your product while in transit. In the event of a claim with the shipping company, you are responsible for providing proof of purchase as well as proof of shipment in order to collect on insurance. If you do not provide proper documentation, Manhattan Time Service Inc. is not responsible for obtaining insurance reimbursement.


Manhattan Time Service Inc.

Attn:. Repairs Department

2 West 46th street, Suite 400

New York, NY 10036

We will contact you via e-mail, or by phone as soon as we have safely received your watch.

Manhattan Time Service Shipment Procedure [Applicable to watch repair ONLY]

Before each watch is packed it is carefully video documented for customers and our protection. Once the package is ready for shippment FedEx courtusy service pickes up the package from our facility.For security reasons we ONLY ship the watch to a physical address via FedEx insured mail with Adult Signature Required. The watch will be insured for the value specified in the comment section of the online repair form on our website. Note we will only ship the watch to the cutomers credit card billing address used to pay for the repair in the checkout section of our website or via phone. However this procedure may be bypassed, customers may choose to have the watch shipped to a diffrent address other than the one originally specified on the Return Address in the online repair form. Also customers may choose to have the watch shipped to a diffrent address other the customers credit card billing address used to pay for the repair of the watch. Customers will have to go through additional verification procedure, 5% of the total repair charges will be added to ether one of the 2 options specified above. Customers that would like to use eather one of those options will be notified once again upon completion of the repair.

Note.  In the rare event that your watch is lost or stolen during shipment the payment processed for the repair of the watch will not refundable. All thou we never had a watch lost or stolen during shipment to the customer the package is protected by G4S International which a specialized service provider for people who need to ship, insure and manage high value shipments. Note: Shipping insurance does not cover sentimental value. Once the insurance claim is paid by the G4SI to Manhattan Time Service Inc, You (the customer) will be notified. We will ONLY make out the check to the name entered by the customer in the online repair form (return address section).

Payment Information: [Applicable to watch repair ONLY]

Customers may choose the most convenient form of payment from the various options that we offer. Payment by credit card using our dependable SSL shopping cart is the quickest way to have a watch repaired. But we also accept Google checkout, all major credit cards, cash and money orders. HOWEVER, we do not accept personal checks. Payments can be made upon the verbal or written approval of the watch repair estimate.

Our Procedures and Other Important FAQ’s regarding our  service. [Applicable to watch repair ONLY]


Upon arrival of the watch each customer is given a unique repair number,  customers and information about the watch are inputted into our system (Name,  Serial numbers, Problem, etc.)

Afterwards the watch is carefully inspected for defects (2 day – 3 day procedure), once the estimate is ready we will notify you (the customer) via e-mail or phone with the complete estimate. After giving you the service estimate, we wait for a written or verbal approval for us to start working on the watch. Note: Upon accepting the estimate for the repair, you have made a legally binding agreement to proceed with the repair. The time needed to finish the work depends greatly on the kind of service that needs to be done.

Please click on the link below, you will be redirected to the  Help Center with important information regarding our services.

Guarantee of Repair. [Applicable to watch repair ONLY]

Manhattan Time Service does not guarantee that we can repair your watch without first opening it up. We must first examine the timepiece to determine if the repair can be completed successfully. Note In case your watch cannot be repaired due to lack of access to necessary parts

you agree to pay the return shipping of your watch.

Rejected Watches [Applicable to watch repair ONLY]

In the event that you do not want to proceed with the repairs, and do not want to pay for return shipping, we will hold onto your unrepaired watch for a period of no longer than one (1) year in case you change your mind regarding either the repair or return shipment.

1 Year Limited Warranty and Exclusions [Applicable to watch repair ONLY]

We are pleased to offer our clients a one year (1 year) warranty on modern watches from the repair completion date. Your watch has been carefully cleaned and repaired by the latest scientific methods. It has been adjusted and checked for defects in workmanship. In rare cases where the watch will malfunction within one year of the initial repair, we will check the watch and perform the necessary repairs free of charge; however our warranty does NOT apply to wear and tear, willful mistreatment, rough handling, incorrect application, tampering with or removing the case-back, and excludes batteries, case, strap or bracelet, crystals. Note thatwinding and setting parts, balance staff are not covered, nor are electronic components. Damage caused by a service performed by anyone who is not an MTS service provider is NOT covered. Partial or minor repairs are NOT covered by our warranty. We will NOT be held liable for problems not related to the original service we performed for your watch.

Damage due to water is also not considered under warranty except if we are able to pressure-certify the watch. Note that water resistance is temporary as the gaskets of the watch will deteriorate over time. To ensure a proper water tight seal it is recommended that the gaskets be inspected and changed every 2 years to prevent rips, tears, and deterioration.

6 Month Limited Warranty and Exclusions [Applicable to watch repair ONLY]

Unless otherwise stated, Manhattan Time Service offers a 6 month warranty on vintage watch repairs. The warranty begins from the repair completion date. While quality is our standard and perfection is our goal, we cannot and will not entirely guarantee achieving the standard accuracy of your timepiece provided by the original manufacturer dated to when the watch was new. After the initial repair we will test the watch over a 7 day period to ensure the proper functionality of the movement; however minor adjustments might be necessary after the watch is returned to their rightful owner. It’s important to understand that vintage watches are more delicate than modern watches and new problems can arise after the initial repair. We will therefore analyze the problem and perform any necessary repairs throughout the warranty period. However, our warranty does NOT apply to wear and tear, willful mistreatment, rough handling, incorrect application, tampering with or removing the case-back, case, strap or bracelet, crystals. Note: winding and setting parts, balance staff and, mainspring are not covered. Damage caused by a service performed by anyone who is not an MTS service provider is NOT covered. Partial or minor repairs are NOT covered by our warranty. We will NOT be held liable for problems not related to the original service we performed for your watch.


Over a long period of time we have found that most vintage timepieces are NOT and will NOT be water resistant, therefore we do NOT warranty damage due to water unless we are able to pressure-certify the watch.

Send us your question

Thank you for being interested in having your watch repaired with us, we are looking forward to your visit. In the meantime if you have any questions please don’t hesitate to call or e-mail.

The following busses stop near our location in mid-town NYC: M1 – 5th Ave/48th street, M2 – 5th Ave/47th, M3 – 5th Ave/ 46th street, M4 – 5th Ave/44th street, M5 – 5th Ave/40th street, Q32 – 5th Ave/53rd street, QM2 – 6th Ave/44th street.

Orange lines (B, D, F, M) to 47-50 Rockefeller Center, yellow lines (N, Q, R) to 49th street and 6th Ave, red lines (1, 2, 3) to Time Sq 42nd street, purple line (7) to Time Sq 42nd street

We are conveniently located in mid-town Manhattan at 2 west 46th street #400, between 5th and 6th (closer to 5th) across the street from Ranch1 restaurant.

Work: LOCAL: (212) 840-0441 Fax: (212)840-0531
Hours: Mon-Fri, 10AM – 6PM EST

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