Alpay A. - Stamford, CT
Tag Heuer Grand Carrera & Hamilton Elvis both for restoration
I gave 2 automatic watches for repair (one Tag Heuer Grand Carrera and one Hamilton Elvis edition) in early 2018 and MTS repaired in the most professional way. I also got renovation service for Tag, which made the watch look like it was brand new. Maybe a minor detail but when they gave the watches, their timing had already been set to prove their machines have working properly ever since they were repaired, for which I gave them an extra thumbs up. I can recommend MTS to anyone with no reservation
05 Oct 2018
Richard P. - Poughkeepsie, NY
The road to satisfaction can be bumpy, but getting there is what matters. I was unsatisfied with Omega's own service on my 1995 Speedmaster "moon watch" so I looked for another possibility. The reviews for MTS seemed mostly positive. (I would have been suspicious had they been unanimously so.) I spoke to Jacob, got an estimate - not inexpensive but less than Omega - and sent in my watch. They had it about three weeks (again, less time than Omega took) and sent it back. I was dismayed to discover that the watch had a very strange glitch that caused it to stop cold at the exact same hour every time! I called MTS and explained my pique; they said send it back and they would take care of it. However, I am the sort who wants to know the details so I traveled into the city and paid a visit in person. MTS does not maintain a showy storefront; their address has the look of a no-nonsense workshop. I met Jacob, told him what was wrong, he asked me to wait, and he took the watch in back to have the watchmaker look at it. I was mentally prepared to be told "Here's what's wrong, we'll get to it right away but it will take a couple of days." I would have accepted that, but instead the watch came back in 15 minutes working smoothly and as close to spec as a manual-wind movement can be expected to hit (+3-4 seconds/day - it had been gaining 20+ seconds/day when I brought it in). Apparently some arcane setting got unsettled in shipment to me, even though the watch was well-protected in its shipping box. In conclusion - was it a perfect experience? No. At the end of it all, am I happy and would I use MTS again? Yes, without hesitation.
04 Oct 2018
Carolyn S. - Springfield, OH
Rolex Date Overhaul
I called Manhattan Time Services regarding a Rolex watch that belonged to my husband. It needed to be cleaned and polished, and also needed a new band like the original. I was impressed by all the communication that I had with them; and when the watch was returned to me, the quality of their work was evident. They did a beautiful job, and I would highly recommend them.
24 Sep 2018
Gary S. - Tucson, AZ
Rolex President full restoration
I have a 25 year old Rolex Presidents and I don't remember ever having it serviced. It started running very slow, but I couldn't find a local Rolex approved service center and was a little hesitant to ship my precious watch clear across the country to a company I had never dealt with? I emailed and called the shop to talk with them about my concerns. They made me feel confident in their ability so I shipped it to them.
They responded when they got my watch and told me it would be about 3-4 weeks to service it.
They did a fantastic job of completely overhauling my watch, replacing the main spring and several other worn out pieces, and then cleaned it and made it look like new.
Very Happy with Manhattan Time Service and Thank you Very much for the Excellent job on my Timepiece.
21 Sep 2018
Concord- general; Movado-- general
Brought in my two watches, which haven't worked in 2 years! So thrilled to have found Manhattan Time. Professional service all the way .... and now..... I can discreetly look at my watch, (rather than my iPhone) and see what time it is, in the movies, or anywhere!
11 Sep 2018