I have been bringing my watches to Manhattan Time for many years. I have recommended them to both family and friends because they do an outstanding job. The quality of their work is simply the best regardless of what you need, from complex restoration work to simple thing like a watch band replacement.
– Best Regards, Gary
I’ve sent Omega watches to MTS twice now for service and repair, and twice they’ve beat the “official” Omega facility for speed, price, and convenience. Updated review The road to satisfaction can be bumpy, but getting there is what matters. I was unsatisfied with Omega’s own service on my 1995 Speedmaster “moon watch” so I looked for another possibility. The reviews for MTS seemed mostly positive. (I would have been suspicious had they been unanimously so.) I spoke to Jacob, got an estimate – not inexpensive but less than Omega – and sent in my watch. They had it about three weeks (again, less time than Omega took) and sent it back. I was dismayed to discover that the watch had a very strange glitch that caused it to stop cold at the exact same hour every time! I called MTS and explained my pique; they said send it back and they would take care of it. However, I am the sort who wants to know the details so I traveled into the city and paid a visit in person. MTS does not maintain a showy storefront; their address has the look of a no-nonsense workshop. I met Jacob, told him what was wrong, he asked me to wait, and he took the watch in back to have the watchmaker look at it. I was mentally prepared to be told “Here’s what’s wrong, we’ll get to it right away but it will take a couple of days.” I would have accepted that, but instead the watch came back in 15 minutes working smoothly and as close to spec as a manual-wind movement can be expected to hit (+3-4 seconds/day – it had been gaining 20+ seconds/day when I brought it in). Apparently some arcane setting got unsettled in shipment to me, even though the watch was well-protected in its shipping box. In conclusion – was it a perfect experience? No. At the end of it all, am I happy and would I use MTS again? Yes, without hesitation
Gucci watch band online order, fits perfect 100%
One of my Swiss watches stopped running and the people at Manhattan Time were super professional in their assessment of the problem and their repair of the watch. Efficient in every way. Great product and Customer Service. New customer for life. Thanks Jacob and crew.
I have used MTS numerous times over the years and they have always done an outstanding job with my finer watch pieces. We don’t live in the NY area so communication is key and MTS always keeps me updated on the service and delivers on time. Recently got my Ebel reconditioned and it’s new again. Another outstanding service from MTS.
Brought in a 17 yr old Omega Constellation for a battery change and complete tune-up and while not cheap, the watch itself isn’t inexpensive either. It was returned in as new condition along with the stainless and gold bracelet looking like new. With this kind of service, the watch will continue for another 17 years – Paula
Wait repair work I brought many watches to be fixed to have battery changed I trust them completely
Thank you for being interested in having your watch repaired with us, we are looking forward to your visit. In the meantime if you have any questions please don’t hesitate to call or e-mail.
The following busses stop near our location in mid-town NYC: M1 – 5th Ave/48th street, M2 – 5th Ave/47th, M3 – 5th Ave/ 46th street, M4 – 5th Ave/44th street, M5 – 5th Ave/40th street, Q32 – 5th Ave/53rd street, QM2 – 6th Ave/44th street.
Orange lines (B, D, F, M) to 47-50 Rockefeller Center, yellow lines (N, Q, R) to 49th street and 6th Ave, red lines (1, 2, 3) to Time Sq 42nd street, purple line (7) to Time Sq 42nd street
We are conveniently located in mid-town Manhattan at 2 west 46th street #400, between 5th and 6th (closer to 5th) across the street from Ranch1 restaurant.