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Customer Reviews

Welcome to Manhattan Time Service's Reviews page, where we showcase real client reviews of our watch repair, watch battery replacement, cleaning and polishing services. Need help? Call1.866.969.9069 or visit our Contact Page

I have been bringing my watches to Manhattan Time for many years. I have recommended them to both family and friends because they do an outstanding job. The quality of their work is simply the best regardless of what you need, from complex restoration work to simple thing like a watch band replacement.

- Best Regards, Gary

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    225 reviews

    Richard P. - Poughkeepsie, NY
    Omega Speedmaster "moon watch" repair
    I've sent Omega watches to MTS twice now for service and repair, and twice they've beat the "official" Omega facility for speed, price, and convenience.Updated reviewThe road to satisfaction can be bumpy, but getting there is what matters. I was unsatisfied with Omega's own service on my 1995 Speedmaster "moon watch" so I looked for another possibility. The reviews for MTS seemed mostly positive. (I would have been suspicious had they been unanimously so.) I spoke to Jacob, got an estimate - not inexpensive but less than Omega - and sent in my watch. They had it about three weeks (again, less time than Omega took) and sent it back. I was dismayed to discover that the watch had a very strange glitch that caused it to stop cold at the exact same hour every time! I called MTS and explained my pique; they said send it back and they would take care of it. However, I am the sort who wants to know the details so I traveled into the city and paid a visit in person. MTS does not maintain a showy storefront; their address has the look of a no-nonsense workshop. I met Jacob, told him what was wrong, he asked me to wait, and he took the watch in back to have the watchmaker look at it. I was mentally prepared to be told "Here's what's wrong, we'll get to it right away but it will take a couple of days." I would have accepted that, but instead the watch came back in 15 minutes working smoothly and as close to spec as a manual-wind movement can be expected to hit (+3-4 seconds/day - it had been gaining 20+ seconds/day when I brought it in). Apparently some arcane setting got unsettled in shipment to me, even though the watch was well-protected in its shipping box. In conclusion - was it a perfect experience? No. At the end of it all, am I happy and would I use MTS again? Yes, without hesitation
    14 Jan 2020
    Mary
    Gucci YA114207
    Gucci watch band online order, fits perfect 100%
    11 Jan 2020
    Franka A. - New York, NY
    Replacing a battery in an Ebel watch
    One of my Swiss watches stopped running and the people at Manhattan Time were super professional in their assessment of the problem and their repair of the watch. Efficient in every way. Great product and Customer Service. New customer for life. Thanks Jacob and crew.
    03 Jan 2020
    Robert A. - Birmingham, AL
    Ebel complete restoration
    I have used MTS numerous times over the years and they have always done an outstanding job with my finer watch pieces. We don't live in the NY area so communication is key and MTS always keeps me updated on the service and delivers on time. Recently got my Ebel reconditioned and it's new again. Another outstanding service from MTS.
    29 Dec 2019
    Paula F. - Brooklyn, NY
    Omega Constellation battery change
    Brought in a 17 yr old Omega Constellation for a battery change and complete tune-up and while not cheap, the watch itself isn't inexpensive either. It was returned in as new condition along with the stainless and gold bracelet looking like new. With this kind of service, the watch will continue for another 17 years - Paula
    02 Dec 2019

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