Manhattan Time Service – Watch Repair

Omega Speedmaster complete service

The road to satisfaction can be bumpy, but getting there is what matters. I was unsatisfied with Omega’s own service on my 1995 Speedmaster “moon watch” so I looked for another possibility. The reviews for MTS seemed mostly positive. (I would have been suspicious had they been unanimously so.) I spoke to Jacob, got an estimate – not inexpensive but less than Omega – and sent in my watch. They had it about three weeks (again, less time than Omega took) and sent it back. I was dismayed to discover that the watch had a very strange glitch that caused it to stop cold at the exact same hour every time! I called MTS and explained my pique; they said send it back and they would take care of it. However, I am the sort who wants to know the details so I traveled into the city and paid a visit in person. MTS does not maintain a showy storefront; their address has the look of a no-nonsense workshop. I met Jacob, told him what was wrong, he asked me to wait, and he took the watch in back to have the watchmaker look at it. I was mentally prepared to be told “Here’s what’s wrong, we’ll get to it right away but it will take a couple of days.” I would have accepted that, but instead the watch came back in 15 minutes working smoothly and as close to spec as a manual-wind movement can be expected to hit (+3-4 seconds/day – it had been gaining 20+ seconds/day when I brought it in). Apparently some arcane setting got unsettled in shipment to me, even though the watch was well-protected in its shipping box. In conclusion – was it a perfect experience? No. At the end of it all, am I happy and would I use MTS again? Yes, without hesitation.

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Send us your question

Thank you for being interested in having your watch repaired with us, we are looking forward to your visit. In the meantime if you have any questions please don’t hesitate to call or e-mail.

The following busses stop near our location in mid-town NYC: M1 – 5th Ave/48th street, M2 – 5th Ave/47th, M3 – 5th Ave/ 46th street, M4 – 5th Ave/44th street, M5 – 5th Ave/40th street, Q32 – 5th Ave/53rd street, QM2 – 6th Ave/44th street.

Orange lines (B, D, F, M) to 47-50 Rockefeller Center, yellow lines (N, Q, R) to 49th street and 6th Ave, red lines (1, 2, 3) to Time Sq 42nd street, purple line (7) to Time Sq 42nd street

We are conveniently located in mid-town Manhattan at 2 west 46th street #400, between 5th and 6th (closer to 5th) across the street from Ranch1 restaurant.

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Work: LOCAL: (212) 840-0441 Fax: (212)840-0531
Hours: Mon-Fri, 10AM – 6PM EST

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