I communicated with Jakub at Manhattan Time Service prior to sending my ~10 year old Omega Seamaster to them for it’s first complete overhaul. The communication was prompt, clear, knowledgeable. They dispatched FedEx packaging to ship the watch to them. A couple of days later after receiving an email I spoke with Jakub who advised what repairs were necessary, and what was optional (bracelet refinishing) The watch was returned to me about two weeks later. It appears to be running perfectly. In summary, great communication, knowledgeable staff, quick turnaround. Their cost Relative to other major overhauls I have had performed over the years, and Omega’s own factory service was a bit high. But you get what pay for. Highly recommended.