Alpay A. - Stamford, CT
Tag Heuer Grand Carrera & Hamilton Elvis both for restoration
I gave 2 automatic watches for repair (one Tag Heuer Grand Carrera and one Hamilton Elvis edition) in early 2018 and MTS repaired in the most professional way. I also got renovation service for Tag, which made the watch look like it was brand new. Maybe a minor detail but when they gave the watches, their timing had already been set to prove their machines have working properly ever since they were repaired, for which I gave them an extra thumbs up. I can recommend MTS to anyone with no reservation
05 Oct 2018
Richard P. - Poughkeepsie, NY
The road to satisfaction can be bumpy, but getting there is what matters. I was unsatisfied with Omega's own service on my 1995 Speedmaster "moon watch" so I looked for another possibility. The reviews for MTS seemed mostly positive. (I would have been suspicious had they been unanimously so.) I spoke to Jacob, got an estimate - not inexpensive but less than Omega - and sent in my watch. They had it about three weeks (again, less time than Omega took) and sent it back. I was dismayed to discover that the watch had a very strange glitch that caused it to stop cold at the exact same hour every time! I called MTS and explained my pique; they said send it back and they would take care of it. However, I am the sort who wants to know the details so I traveled into the city and paid a visit in person. MTS does not maintain a showy storefront; their address has the look of a no-nonsense workshop. I met Jacob, told him what was wrong, he asked me to wait, and he took the watch in back to have the watchmaker look at it. I was mentally prepared to be told "Here's what's wrong, we'll get to it right away but it will take a couple of days." I would have accepted that, but instead the watch came back in 15 minutes working smoothly and as close to spec as a manual-wind movement can be expected to hit (+3-4 seconds/day - it had been gaining 20+ seconds/day when I brought it in). Apparently some arcane setting got unsettled in shipment to me, even though the watch was well-protected in its shipping box. In conclusion - was it a perfect experience? No. At the end of it all, am I happy and would I use MTS again? Yes, without hesitation.
04 Oct 2018
Carolyn S. - Springfield, OH
Rolex Date Overhaul
I called Manhattan Time Services regarding a Rolex watch that belonged to my husband. It needed to be cleaned and polished, and also needed a new band like the original. I was impressed by all the communication that I had with them; and when the watch was returned to me, the quality of their work was evident. They did a beautiful job, and I would highly recommend them.
24 Sep 2018
Concord- general; Movado-- general
Brought in my two watches, which haven't worked in 2 years! So thrilled to have found Manhattan Time. Professional service all the way .... and now..... I can discreetly look at my watch, (rather than my iPhone) and see what time it is, in the movies, or anywhere!
11 Sep 2018
Terry B. - Queens, NY
Swiss watch for battery
These guys are a small outfit but they can handle all kinds of watch service from battery replacement to custom work on high-end brands and vintage watches. They can evaluate your request and give you a quick answer for how much it will cost and how long it will take. They are honest and reliable businessmen.
09 Sep 2018