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Customer Reviews

Welcome to Manhattan Time Service's Reviews page, where we showcase real client reviews of our watch repair, watch battery replacement, cleaning and polishing services. Need help? Call1.866.969.9069 or visit our Contact Page

I have been bringing my watches to Manhattan Time for many years. I have recommended them to both family and friends because they do an outstanding job. The quality of their work is simply the best regardless of what you need, from complex restoration work to simple thing like a watch band replacement.

- Best Regards, Gary

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    Manhattan Time Service - Watch Store

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    200 reviews

    Natalie H. - Manhattan, New York, NY
    Westminster clock complete restoration
    What a blessing. I had a Westminster clock that I received from a cherished relative that hadn't worked in over a year. John waited for me past closing time for me to drop off the clock. To my surprise, he fixed it in a few minutes. What a blessing .
    19 Apr 2019
    Apollo
    Concord - complete overhaul
    My watch stopped working more than 10 years ago. I gave it up for dead and was ready to throw it away. MTS called it a Frankenstein watch and brought it back to life. Very good service, delivered it back at the time they specified. Very pleased with their work.
    18 Apr 2019
    Pablo L. - Union Square, San Francisco, CA
    Panerai Radiomir Black Seal
    My automatic Panerai Radiomir Black Seal, bought a little over 2 years ago, stopped occasionally. In my country there is no technical service and they charged a lot to send it to the United States. Taking advantage of the fact that I would be in NYC, I looked for a technical service in Manhattan and Manhattan Time Service appeared as experts in Panerai. I took it, they observed it, they determined that it was necessary to change a couple of pieces (strange in a practically new watch), and they offered me to repair it in 3 days for a price of USD 900 (!!!). I accepted. After 3 days I went to look for it. The watch has been working well for 5 days and I hope it continues like this. I do not dare yet to rate the quality of the service. In MTS dare to open a Panerai and repair it, but unlike the official technical services, are unclear in the diagnosis, do not give a detail of the work done, do not return the replaced parts, do not explain how they solve the sealing issues (it is a watch for 100 meters deep), but they are fast and give a one year warranty. Jacob is a tough businessman, he has an explanation for everything, but I would have preferred to get a concrete answer to what was described above.
    17 Apr 2019
    Trevour K. - Boonton, NJ
    Omega Speedmaster restoration
    Excellent service from their team. They always responded promptly and delivered updates as promised. The quality of watch service was excellent. My watch looks great and is running better after their care.
    06 Apr 2019
    Sandy E. - Chapel Hill, NC
    Breitling battery service
    I had a great experience with this company for a simple watch repair. Called in the afternoon, dropped off, ready next am. Good prices, quick, quality work, and professional, friendly service. So happy I found them.
    05 Apr 2019

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